Hospitality

By Gurmeert Kaur | April 15, 2013


Airport Hospitality

This aspect is handled by a team of professionals trained in handling large volume movements of guests. Sensitivity towards guests needs is the key attribute for all hospitality staff deployed in general.

Key areas in attendance would be as follows:

  • A Hospitality desk set up inside the airport premises. We would be branding this counter to ensure easy identification. In addition, elements of branding would be used on staff uniforms, baggage tags to ensure smooth execution. To be able to deliver this service we require your intervention to procure necessary permits etc.
  • Collation & execution of arrival and departure details of guests.
  • Receiving of guests on arrival and coordinating further movement of guests. Coordination of baggage transfers and guest movement with hotels.
  • Arrangement of vehicles for transportation of guests. Each car would be equipped with basic amenities such as :
    1. Evian Mineral Water
    2. Rani Juices
    3. Aerated Waters
    4. Daily English Journal
    5. Face Tissues

Hotel Hospitality

A dedicated hospitality desk at each hotel set up to ensure a pleasant stay of guests attending the wedding.

Key responsibility areas :

  • Ensuring timely blocking of rooms and co-ordination with hotel staff.
  • Drawing up a plan of vehicle movement as per anticipated requirement for transportation.
  • Welcome calls to the guests after the check-ins for any further assistance required.
  • Creating and placement of personalized / thematic welcome notes, wedding kit, snack and mini bar hampers, fruit platters, cookies etc ;in the room before the check in of the guests and daily replenishment.
  • Communicating events itinerary to all in-house guests from time to time.
  • Concierge services
  • Coordination of wake – up calls / reminders for guests, if required.
  • Communicating with guests to inform schedule of each event and follow-up on the same.
  • Re-confirmation of check out timings for departures scheduled for each day to ensure smooth and timely airport transfers.
  • Communicating with guests for flight re-confirmation /tele-check –in on flights/ information pertaining to any changes in the flight schedule, especially group check-outs.
  • Hospitality desk would be equipped with the following facilities for guests :
    – First Aid kit
    – Local area maps
    – Information on nearby markets, hospitals, cinemas, pubs etc
    – Doctor-on-call
    – Beauty parlor services
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